dhaka believes that gambling should always be a source of entertainment — never a source of stress, financial hardship, or distress. We are committed to providing every player with the tools, resources, and support they need to stay in control at all times.
Every tool and policy on this page is available to all registered dhaka players at no cost. We never hide these features — they are front and centre in your account dashboard.
dhaka enforces a mandatory minimum age of 18 years for all registered players. Age verification is required as part of KYC. Any account confirmed to belong to an underage individual is permanently closed without exception.
Set daily, weekly, or monthly deposit caps from your account settings. Limit reductions take effect immediately. Limit increases require a 24-hour cooling-off period so you cannot act impulsively in the moment.
If you feel you need a complete break from gambling, self-exclusion blocks access to your dhaka account for your chosen period. Once activated, self-exclusion cannot be reversed until the period has fully elapsed.
Take a short break of 24 hours, 48 hours, or 7 days without fully excluding yourself. During a time-out, your account is temporarily suspended and all marketing communications are paused until the period ends.
Set a maximum amount you are willing to lose in any daily, weekly, or monthly period. Once your loss limit is reached, betting is automatically paused until the next period begins, helping you avoid chasing losses.
Our responsible gaming support team is available around the clock via live chat inside your account dashboard. If gambling is causing you concern, reach out at any time — all conversations are treated with complete confidentiality.
Responsible gaming means approaching gambling as a form of paid entertainment — much like buying a cinema ticket or dining out — where you decide in advance what you are comfortable spending and you stop when that limit is reached. At dhaka, we want every player in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh to enjoy our platform from that healthy, informed standpoint.
Problem gambling occurs when a person can no longer control the urge to gamble, even when it is causing harm to their finances, relationships, work, or mental health. It can affect anyone, regardless of income, age, or background. The important thing to understand is that problem gambling is a recognised condition — it is not a character flaw — and effective help is available.
dhaka takes a proactive stance. Rather than waiting for a player to reach crisis point, we build protective tools directly into the platform and encourage all users to use them as a matter of routine. Setting a deposit limit when you create your account is not a sign that something is wrong — it is simply smart, disciplined play.
We also monitor account activity for behavioural indicators that may suggest a player is losing control, such as dramatic increases in deposit frequency, late-night session patterns, or repeated attempts to reverse self-exclusion requests. Where such patterns are detected, our team may proactively reach out to offer support resources.
If you recognise any of the following patterns in your own gambling behaviour, we strongly encourage you to use one of the protective tools described on this page or to contact dhaka support immediately.
Spending more than intended. You consistently deposit and wager amounts that exceed what you had planned before your session began.
Chasing losses. After a losing session, you feel compelled to keep playing in an attempt to win the money back rather than accepting the loss and stopping.
Borrowing to gamble. You have borrowed money from friends, family, or financial services specifically to fund your gambling activity.
Neglecting responsibilities. Gambling is taking priority over work, family commitments, bill payments, or other important areas of your life.
Feeling restless or irritable when not gambling. You experience anxiety, mood changes, or difficulty concentrating when you are unable to access the platform.
Hiding your gambling activity. You are concealing the amount of time or money you spend gambling from people close to you.
All responsible gaming controls are available from the Player Safety section of your dhaka account dashboard. The steps below show you how to activate them.
Navigate to your profile icon in the top-right corner of the platform after logging in, then select "Account Settings" from the dropdown menu.
In the Account Settings panel, locate the "Player Safety" tab. This section houses all responsible gaming controls in one place.
Choose from deposit limits, loss limits, session time-outs, or full self-exclusion. Enter your chosen value or duration and confirm. Limit reductions are instant; increases carry a mandatory 24-hour delay.
You will receive an email and in-platform notification confirming that your chosen control is active. Keep this confirmation for your records.
If you are unable to locate the Player Safety panel or need immediate assistance, contact dhaka support via live chat 24/7. Our team will activate any control on your behalf without delay.
The table below summarises every player-controlled limit available on the dhaka platform. All amounts are in BDT (Bangladeshi Taka).
| Limit Type | Period Options | Effect Time |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant (decrease) |
| Loss Limit | Daily / Weekly / Monthly | Instant (decrease) |
| Wager Limit | Daily / Weekly / Monthly | Instant (decrease) |
| Session Time-Out | 24 hrs / 48 hrs / 7 days | Instant |
| Self-Exclusion | 1 / 3 / 6 / 12 months | Instant |
| Permanent Closure | Indefinite | Instant |
| Limit Increase | Any of the above | 24-hour delay |
Read through the following questions honestly. If you answer "yes" to two or more, we recommend speaking with a support specialist or activating a protective tool on your account today.
Have you ever spent more money on gambling than you originally planned for that session?
Have you ever returned to gambling the day after a loss specifically to try to win that money back?
Have you ever borrowed money, sold possessions, or delayed a bill payment in order to fund gambling?
Have you ever felt restless, irritable, or anxious when you have been unable to gamble for a period of time?
Have you ever hidden the amount of time or money you spend gambling from someone close to you?
Has gambling ever caused you to miss work, neglect family responsibilities, or perform poorly in other important areas of your life?
Have you ever felt that you needed to gamble with increasingly large amounts of money to experience the same level of excitement?
Have you ever tried to stop or cut back on gambling and found that you were unable to do so on your own?
Problem gambling is a recognised condition with effective treatments and support structures available. Reaching out is always the right decision — and the sooner you do, the easier recovery becomes.
Our responsible gaming specialists are available 24 hours a day, 7 days a week inside your account dashboard. All conversations about problem gambling are handled confidentially with zero judgement. Protective tools can be activated immediately during the chat.
For non-urgent responsible gaming enquiries, write to our dedicated support address. Include your registered username and a brief description of your concern. We respond to all responsible gaming emails within 24 hours and keep all communications strictly confidential.
Sometimes the most important first step is simply telling a friend, family member, or colleague what you are going through. You do not have to face this alone. Sharing your situation with a trusted person can reduce the isolation that often makes problem gambling worse.
Set your limits, check in with yourself regularly, and enjoy dhaka's full range of casino games, cricket betting, and slots as entertainment — not as a financial strategy. Have questions? Our FAQ has answers.
18+ · Gambling involves financial risk · Set limits before you play · Terms & Conditions apply